Frequently Asked Questions
How Can We Help You?
Find clear answers to common questions about doctor bookings, telehealth consultations, payments, insurance, and medical data security.
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You can search for verified doctors by specialty, location, or name directly on our Doctors Directory. Once you pick a doctor, choose your preferred date and time slot, select in-person or video consultation, and confirm. Your appointment confirmation is generated instantly with calendar invites and reminders.
Video visits are conducted in a secure, browser-based telehealth room encrypted with WebRTC. No downloads or installations are required. Ten minutes before your visit, a join link is sent to you via SMS and displayed in your patient portal.
Still have questions?
Our clinical support team is available 24/7 to assist you with booking or technical queries.